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Ford Trucks

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Our Newsletter


Shipping & Returns

We want your experience shopping with us to be a happy and pleasant one.  If for some reason you are not satisfied with your purchase, we will work with you to arrange a return or exchange within 30 days of the original billing date.  Our professional and helpful staff will work hard to make the process as quick and smooth as possible.

RETURNS POLICY

You may return most new, unopened items within 30 days of delivery. We reserve the right to deny your return or charge a restocking fee if it arrives without a return authorization number, arrives after 30 days from the date of original billing or does not meet the requirements below. A restocking fee of 20% will be charged for any special order items or items we do not stock regularly. Please note that we do not pay the shipping charges involved in returning or exchanging goods.


We only accept returns that:

  • Are in original packaging (unless defective)
  • Have all instructions and paperwork that were in the box when sent to you
  • Include all original parts and hardware
  • Are not damaged (this includes marks from installation)
  • Are in re-sellable condition. If the original packaging and/or product has been ripped open or has been otherwise defaced in any manner, you will not receive a credit.
  • Do not write on box
  • You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

    If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

    CANCELLATIONS/REVISIONS - If you need to cancel or revise an order, please call us as soon as possible at (800)-511-8645 between 9am and 5pm EST. We try to process and ship orders quickly, so please understand that once an order has gone to shipping it cannot be cancelled. You still may do a return at that point (see above).

    ELECTRICAL PARTS - We do not accept returns or exchanges on electrical parts.

    MIS-PACKS/DEFECTIVE ITEMS - In the event you feel that an incorrect item was shipped or that the item you received is defective, please call us right away at (800) 511-8645. Please have as much information as possible ready when you call. This includes your order reference number, the part number of the item ordered, any part numbers from the outside of the box or bag, the interior color of your vehicle, VIN, etc. The more information we have available, the easier it will be for us to solve any issues for you.

    UPS DAMAGE/LOSS - In the case that your package is damaged or lost by UPS, please call us as soon as possible during business hours. If damaged, please keep all original packaging as it will need to be inspected by the UPS. Without the original packaging (the box, packing slip...etc) a claim can not be filed. We will work with you and UPS to resolve the claim quickly and painlessly. In appropriate cases, we will ship a replacement order as soon as possible at no extra charge to you. We are not responsible for compensation on damaged items that have been sent back to us without a UPS inspection and claim issue.

    If the package is lost or not received, we will work with your and UPS to start a tracer on the lost package. Once again, please contact us immediately to ensure that we have the best chance at finding your package for you.

    REFUSED PACKAGES/ADDRESS ADJUSTMENTS - If you choose to “refuse” a shipment from FordAccessoriesandparts.com you will be charged the full amount we are charged from the shipping company for shipping the item back to us. In addition, a 20% re-stocking fee will be charged toward the item sent back. If an address needs to be adjusted mid-shipment, we are charged a fee from the shipping company. We will bill your account for the matching amount.

    SHIPPING

    We process, pack & ship orders Monday through Friday (excluding national holidays).

    • Orders that are received by 3:00pm EST should ship the same day (as long as the item(s) are in stock). Items not in stock usually ship in 1-2 business days. If it will take longer than this we will let you know.
    • Orders are delivered between Monday and Friday. When calculating shipping days, please do not include Saturday, Sunday or national holidays.

      Please Note: Saturday and Sunday DO NOT count as business days. If your order is shipped on a Friday, you will receive it on Monday if you selected Next Day Air Service, Tuesday for 2nd Day Air Service and Thursday for 3rd Day Air Select Service.

      SHIPPING RATES WITHIN THE CONTINENTAL USA
      When ordering, refer to the shipping chart below for shipping cost. Please note, some large or heavy items have an additional shipping charge.

      Standard Ground Shipping
      (7-10 days)
      Total Order PriceShipping Charge
      Up to $9.99 $4.99
      $10.00 - $19.99 $5.99
      $20.00 - $29.99 $7.99
      $30.00 - $49.99 $9.99
      $50.00 - $79.99 $13.99
      $80.00 - $99.99 $15.99
      $100.00 - $124.99 $15.99
      $125.00 - $199.99 $18.99
      $200.00 - $299.99 $30.99
      $300.00 - $399.99 $39.99
      $400.00 - $499.99 $49.99
      $500.00 and up $59.99

    We reserve the right to contact you prior to shipping if the shipping cost due to weight/oversized items vastly exceeds the price we have quoted in our matrix. If we encounter any problems processing or shipping your order you will be contacted immediately.

    Note: Due to UPS regulations, oversized packages or large items may have additional shipping costs.

    INTERNATIONAL INFORMATION

  • Shipping is automatically calculated in your shopping cart.
  • We ship most international orders USPS Express Mail International. We have found this to be an efficient shipping method that should get your order to you in 4-8 business days, (depending on location and how long your customs office holds the package) and it allows for tracking of your order.
  • Customs charges/import duty tax incurred by your country, will be paid by the consumer.